VAT (overseas customers)
For all new items we sell, we will always deduct the VAT for our overseas customers.
Unfortunately, we are unable to deduct the VAT from any pre-owned items, as we cannot separate out the VAT on the invoice.
The VAT will be automatically deducted at checkout, before you pay, and will show the total owing with any VAT removed prior to completing the purchase.
If you’re unsure which items are pre-owned and which are new, simply click on any item, scroll down to the sub-heading ‘CONDITION’, if it’s new, it will say ‘Brand New’ or ‘New’.
To clarify, ‘As-new’ is a pre-owned item that we class to be in new condition but has come in through our preowned department. For more on item conditions, see the ‘How we Rate the Condition of Products’ section below.
HOW WE RATE THE CONDITION OF PRODUCTS
Here's a simple guide to how we rate the condition of items.
Simple! A brand new item
this is one we use often. With many of our “pre-owned” items, they have never actually been removed from the box or run at all (unless by us for pictures). We therefore class them in the “as-new” category.
An item which may have been test run or run in only. Everything is essentially new looking, with no marks to the finish.
Essentially the same as mint, except that the model may have been run for a slightly longer period of time. It will usually refer to items that have a mint exterior also.
Very near mint/near mint
An item which is almost in “mint” condition, however we may go on to explain that there is a tiny scratch or slight imperfection (usually unnoticeable and very minor)
An item which usually may have one or two minor faults, such as a missing piece or neat repair. We will always explain our reasoning behind an excellent
This can mean an item has a number of faults, but overall is very good in appearance. Again, we will always describe any issues
6 MONTH WARRANTY
At Ellis Clark Trains, we only stock items which are excellent or above in both cosmetic and mechanical condition. We are therefore happy to offer a 6 month mechanical warranty with all of our locomotives for sale.
The 6 month warranty covers any running faults, whether it be electrical or mechanical (including any DCC faults) that are not mentioned in the ‘TRACK TEST’ section of the item description. This in addition to any other issues which may arise through no fault of your own.
We are very flexible with our 6 month warranties, and it is usually best to contact us via phone or email if you need to discuss this further, as we can then determine whether it is best suited for a repair, replacement or return and refund.
A RANGE OF DELIVERY OPTIONS
We aim to dispatch all orders within one working day.
Shipping for all UK mainland orders over £200 is free and will be dispatched via a Royal Mail 48 Tracked Service (other services available to choose from at cost).
All UK orders over £500 also qualify for free courier shipping.
UK orders under £200 (£500 in the case of the courier service option) are charged at the following rates:
Royal Mail 48: £3.00 (only available for orders under £20)
Royal Mail 48 Tracked: £4.00
Royal Mail 24 Tracked: £5.00
Royal Mail Next Day by 1pm: £12.00
Courier Tracked & Signer For: £12.00 (we recommend choosing this service for any delicate or kit built items)
Furthermore, we always tend to avoid sending delicate items out on a Friday, as they would then be in a sorting office over the weekend.
Europe & rest of world
As rates vary depending on item weight, size and your location, we have set up a handy postage calculator which you can use prior to purchasing any items.
To use this calculator, simply add any products you are interested in to your basket and a pop-up will appear down the left hand side of the screen (or will appear till fill the screen on a tablet/smartphone). Through this, you can scroll down, fill in your country and postal/zip code and click ‘Gather Shipping Rates’. You can go back and review this at any stage by clicking on the shopping bag icon at the top right hand corner of the screen.
Collection in person
If you need any further assistance please feel free to call or email via the contact page of our website.
STANDARD 30 DAY RETURN SERVICE
We are happy to offer a standard 30 day free return service at Ellis Clark Trains, whether this be for an item you are not fully satisfied with, or for any faults not previously mentioned on the item which have occurred through no fault of your own (including any damages in shipping).
With returns, we would always prefer to resolve these over the phone or alternatively via email, as our aim is to go above and beyond to resolve any rare and inconvenient issues.
All we ask for with any returns is that if you are posting them back to us, please send via a recorded delivery method (Royal Mail 1st or 2nd is usually fine) and package them very carefully adding extra padding should it be required.