You will find us in the North Yorkshire market town of Skipton. We are a short walk from the town centre.
You will find us in the North Yorkshire market town of Skipton. We are a short walk from the town centre.
We are open Monday to Friday between 9am and 5pm. We are normally open on Saturdays between 10am and 4pm, but if you are visiting on Saturdays we do ask that you phone up in advance to make an appointment and ensure that someone will be available.
We do have a shared car park with a few spaces available. There is also space to pull up in front of the building. We are a few minutes walk from the main car park, too.
We have disabled access to both the showroom and toilet.
We are a 15 minute walk from Skipton train station and an 8 minute walk from the bus station. There is a taxi rank outside both.
Our telephone number is 01756 701451. There is an enquiry form on our website, and you'll find the contact details for the team member who can help wiht your enquiry on our Contact page.
If you want to sell a collection please give us a ring on 01756 701451 or email firstname.lastname@example.org with the details of the collection.
We usually ask for an overview of the collection, including how many locos/coaches/wagons you have, the condition, whether they are boxed, and where in the country you are. It is helpful to have a list of the collection, or a few photos, but this isn’t necessary as a chat on the phone will usually suffice.
We travel all over the United Kingdom to view and purchase collections. If local, customers are welcome to come to our showroom with their collection, though we do ask that you make an appointment to do this to ensure that the right person will be there to complete the purchase.
Unfortunately, we do not offer a valuation service.
We only stock items which are excellent or above in both cosmetic and mechanical condition. We are therefore happy to offer a 6 month mechanical warranty with all of our locomotives for sale.
The 6 month warranty covers any running faults, whether it be electrical or mechanical (including any DCC faults) that are not mentioned in the ‘Track Test’ section of the item description. This in addition to any other issues which may arise through no fault of your own.
We are very flexible with our 6 month warranties, and it is usually best to contact us via phone or email if you need to discuss this further, as we can then determine whether it is best suited for a repair, replacement or return and refund.
Neil is our in-house repairer. If you have a fault on your loco do get in touch with us and we can decide together on the best option going forward.
If your loco needs to come back to us, we will cover the cost of shipping and be in touch with you regarding the status of the repair. Please ensure to include your name and contact number in the box.
Providing the order hasn’t left us with Royal Mail or a courier, you are able to cancel the order. If the order has already been sent, we can arrange a return and refund.
Our team are available to take orders over the phone during our opening hours.
Our locos are tested and all have a track test/condition report card in the box, unless they are As-new.
The test card will be shown in the listing pictures and the notes also detailed in the description.
Link couplings, bogies, wheels and brake/guard interiors can be found in the Darstaed section of the website.
New- Simple! A brand new item.
As New- This is one we use often. With many of our pre-owned items, they have never actually been removed from the box or run at all. We therefore classify them as ‘as new’.
Mint- An item which may have been test run or run in only. Everything is essentially new looking, with no marks to the finish.
Near Mint- An item which is almost in mint condition, however we may go on to explain that there is a tiny scratch or slight imperfection (usually unnoticeable and very minor).
Excellent - An item which may have one or two minor faults, such as a missing piece or neat repair. We will alway explain our reasoning behind 'excellent'.
Very Good - This can mean an item has a number of faults, but overall is very good in appearance. Again, we will always describe any issues.
We do not take any payment for pre-orders, once the item/s arrive in stock we will call you to reconfirm the order and take payment. If you aren't able to answer the phone we will leave a voicemail and follow up with an email.
If you change your mind about an order that you have already received you are welcome to return it to us at your own cost.
The model should be returned to us in the condition it reached you in and suitably packaged. Once the model/s arrive back and have been checked over we will then issue a refund to your original payment method.
We accept debit/credit cards, PayPal, bank transfer and cheques. If paying via PayPal you are also able to split the payment into three, this is managed externally by Paypal.
If visiting us in person or collecting you can pay cash on collection.
Yes, our loyalty points come in the form of the Tokens scheme. For every pound spent you will earn one token (1p). You can also earn points through other avenues such as creating an account, having a birthday or leaving a review. For more information about the Tokens scheme please click here.
We aim to ship each order within one working day, for example if you order on a Wednesday your item will be dispatched Thursday.
If you would like an item dispatching the same day as you order please call us and order over the phone, that way we can check with dispatch if we have the capacity to do so.
Shipping for all UK mainland orders over £200 is free and will be dispatched via the Royal Mail 48 Tracked Service. Other Royal Mail services are available to choose from at cost.
All UK orders over £500 also qualify for courier shipping or Royal Mail Special Delivery by 1pm, free of charge. We don’t offer 24 or 48 Hour Tracked for orders over £500 due to the cost of the item(s).
UK orders under £200 (£500 in the case of courier service option) are charged at the following rates:
Royal Mail 48:£3.50 (only available for orders under £20)
Royal Mail 48 Tracked:£4.50
Royal Mail 24 Tracked:£5.50
Royal Mail Next Day by 1pm:£12.00
Courier Tracked & Signed For:£12.00 (we recommend choosing this service for any delicate or kit built items)
Furthermore, we try to avoid sending expensive/delicate items out on a Friday, this is to avoid them being left in sorting offices over the weekend.
As rates vary depending on item weight, size and your location, we have set up a handy postage calculator which you can use prior to purchasing any items.
To use this calculator, simply add any products you are interested in to your basket and a pop-up will appear down the left hand side of the screen (or will appear till fill the screen on a tablet/smartphone). Through this, you can scroll down, fill in your country and postal/zip code and click ‘Gather Shipping Rates’. You can go back and review this at any stage by clicking on the shopping bag icon at the top right hand corner of the screen.
If this option is selected and you are wanting to collect at an exhibition please call us to confirm, due to the amount of orders we receive it isn't always possible to check each one for collection notes.
If you need any further assistance please feel free to call or email via the contact page of our website.
Any items sent by Royal Mail Tracked 24 & 48, Special Delivery and any courier company will come with a tracking number. You will receive the tracking number by email once the parcel has been dispatched. If there is a problem accessing the tracking or you do not have an email address just give us a call and we can check the tracking for you.
Yes. Please see above for overseas shipping prices.
Before completing the order you will be able to leave a note to let us know which date you would like it shipping. Alternatively, you can contact the office via email or telephone and we can add that note to your order for you.
You are welcome to change your shipping address providing your order hasn’t already been shipped. You can change the address before shipping by contacting us via email or telephone.
Parcels not arriving or getting lost is rare, but it does happen unfortunately. If this does occur please contact us by telephone or email and we can try to locate the parcel for you and take it from there.
For all new and preowned items we sell, the VAT will be automatically deducted from the item total. This will be displayed at checkout before you pay and will show the total owing with any VAT prior to completing the purchase.
You do however need to add the item(s) you wish to purchase to your basket and proceed to checkout. It is only after adding your address and clicking 'Get Postage Rates' that the VAT will be removed.
To make a return or exchange please get in touch with us. We are able to send a postage label to you so you can return the item, or we can send a courier label and arrange a pick up on an agreed day. Once your item has been received we can send out your exchange/process a refund.
Once your item has arrived back with us and it has been checked over we will then process your refund, this will go back to the
original payment method. Please note card refunds do take the usual 3-5 working days, as standard.
Vouchers can be purchased on the website or over the phone.
Please note each website (Ellis Clark Trains and Clark Railworks) has its own voucher scheme and the codes are not transferable between websites.
You will be emailed a voucher code and a physical voucher will also be sent out to you. If you do not require a physical voucher please leave a note on your order or let us know by contacting the office.
To let us know how you would like your model weathering you can add a note to the order or get in touch with us to let us know. If no specification is provided on ordering Neil will call prior to starting the job.
Our weatherer tends to have a list of items which need weathering or upgrading, so your item will be added to the list.
The wait list is usually a minimum of 4-6 weeks, please call us to check this is you are wanting your item by a certain date or for exhibition collection.
Numbering doesn’t take too long and can usually be completed quicker if it doesn’t also need weathering.
Please allow a couple of days for bogie upgrades, these are done in house by Neil and most of the time we can slot upgrades in between weathering jobs.
Unfortunately not, we process jobs in the order that the orders are placed/come in to us.
Unfortunately not. We only offer weathering for items purchased from ourselves.